Customer care
Privacy Policy
Information about account data, browser storage, optional analytics and support requests.
Website operator
Xin Chao Entertainment Company Limited · 0317520801.
L17-11, 17th Floor, Vincom Center, 72 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City.
Contact: support@xinchao.world · 028 6673 8686.
Information used for website services
Information you provide when signing in, buying tickets, subscribing to updates or requesting support may include your name, email address, phone number and ticket or order details. These details support account access, ticket orders, notifications and customer assistance.
If you choose a social sign-in provider, account information is received according to the permissions you grant that provider. Review its privacy information when choosing this sign-in method.
Essential storage and preferences
Website storage is used to maintain your sign-in session and remember interface or analytics preferences. Essential sign-in functionality is independent of your optional analytics choice. Blocking browser storage may affect these features.
Optional Google Analytics
On the public website, Google Tag Manager loads Google Analytics 4 after you allow optional analytics. It helps us understand visits to public pages and improve the website. Analytics is excluded from sign-in, account, ticket selection and checkout pages.
The tracking code supplied by this website sends public page paths without query parameters or URL fragments. It does not intentionally send order details, contact information or access tokens as analytics payloads. Google may process technical information associated with analytics, including browser and cookie information.
You can decline analytics and continue using the website. To change or withdraw consent, open “Cookie preferences” in the footer and choose “Decline”. Your choice is remembered in this browser. Withdrawing consent stops subsequent analytics collection from this website; it does not delete data already collected by Google.
External services
Social sign-in, payment services, embedded maps or videos, and optional analytics involve their respective service providers. When you use these features, those providers may receive information needed for the service under their own privacy policies.
Account and data requests
To request access, correction or deletion of your account data, email support@xinchao.world. Describe your request and identify the account concerned. The support team may need to verify your identity before handling the request. Do not send passwords, access tokens or full payment credentials by email.
If you signed in with Facebook, you can also remove the app’s access to your Facebook information in Facebook’s app settings. This does not replace a request to Xin Chào about data already associated with your account here.
Updates and questions
Updates to this information will be published on this page. For questions about how your information is handled or the status of a data request, contact support@xinchao.world.